Cherry Corals is determined to safely ship our prized specimens to you using the fastest and most reliable carrier.
Our prized coral specimens and frags are shipped with heavy duty bags to prevent leaks, styrofoam boxes with cardboard shells, and heat or cold packs depending on environmental conditions.
Currently we are using FedEx priority overnight for shipping. Fed-ex ships next day Monday through Thursday. Saturday shipping arrival is $20 extra and can be added to your cart.
Shipping fee schedule:
Flat rate shipping:
$0 - $100.00
|
$55
|
$101.00 - $200.00
|
$45
|
$201.00 - $300.00
|
$35
|
$301.00 - $400.00
|
$25
|
$401.00 - and up
|
$15
|
Shipping Schedule
Livestock shipping dates must be scheduled with Cherry Corals, we do not ship anything live unannounced or unscheduled. You will receive a tracking number via email the evening before your shipment arrival. In the event of inclement weather or any shipping liability, please be aware that we are not liable for shipping delays to your busy schedule! We highly encourage you to take delivery via your local FedEx facility! You can request to have it shipped "hold at location" and it will be held at an office for pickup at your convenience. We will do our best to keep you updated and aware of any possible shipping problems. We guarantee live arrival, but in regards to all personal time and expenses due to unforeseen shipping delays and consequences, the person/persons is responsible.
All corals on the site are either quarantined or healed for a minimum of 2 weeks before shipping. Occasionally a coral will need to be cut upon ordering, and need time to heal after being cut, so please allow 2-7 days after ordering to ship. We will advise if we feel the coral needs more time before shipping.
We will call or email to arrange to shipping 24 to 36 hours after orders are placed. Please include requested ship dates in your order notes, and we will do our best to work with you. Don't hesitate to call to discuss ship dates and the status of your order at 734-776-5457 or 248-345-0967.
Cherry Corals will work with you to find a suitable shipping date that accommodates your busy schedule and ours. You will receive a tracking # email from fed-ex confirming your order has shipped. If you do not receive an email by the night before your order is to ship, please call or email us to confirm the shipment date.
Guarantee
Our corals are healthy and happy when shipped out. We have close to a 99% success rate when shipping corals with our packing techniques! If for some reason your order (or individual coral) does not survive the trip you will receive a credit towards another order.
You must notify us via email of DOA corals within 4 hours of delivery! This credit will be valid for 6 months. There is no refund on shipping unless the carrier has failed to ship on time and has issued Cherry Corals a refund. Canceled orders or coupon errors will be refunded, please allow 1-2 weeks for this to appear on your billing statement. All purchases assume the customer has intermediate to advanced reefing experience. We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression). Please ask if you are unsure, we are here to help! In some rare cases your credit may depend on pictures of the expired coral, or we may request coral skeletons be sent back to us. Charge backs for the entire shipment including shipping with out
contacting us via email are illegal and will be prosecuted for fraud. We may ask to allow 2-3 weeks for stressed or damaged corals to be evaluated for DOA. Many corals bounce back and begin to quickly recover from shipping stress.
If you have any problems whatsoever, please address concerns via email to
sales@cherrycorals.com. We will respond within 24-48 hours.
Please do not combine livestock and drygoods orders. Shipping rates are for either livegoods(priority overnight) or drygoods(Fedex ground/home). Combined orders will require a seperate charge to correct the shipping.
Thank you again for visiting our site and we hope you enjoy your purchase!
